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New to Oil Guide

If you’re new to the world of heating oils, we’ve answered some of the most regularly asked questions below. This guide is designed to help you better understand the oil you need, as well as the amounts we can deliver, whilst we’ve also provided information on our deliveries and the Signalman fuel monitoring system.

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What do I need to know before ordering?

Knowing the capacity of your heating oil tank is very helpful. You can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank. You should also make sure that your boiler and tank have been recently serviced by a qualified engineer.

Which heating oil do I need?

If you’re in a position to do so, you could ask the previous owner or the service technician, as they often leave a contact sticker on the boiler specifying the service and type of oil. Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by Kerosene.

Kerosene has a few different names, such as home heating oil, heating oil and burning oil, but if you are unsure, a member of our team will be more than happy to advise you.

How much should I order?

Larger quantities of Heating Oil are considerably cheaper to purchase per litre than smaller quantities, whilst the minimum order quantity is 500 litres. The majority of our customers order larger quantities and spread the cost into smaller manageable amounts by joining our Monthly Payment Scheme. This ensures you continue to heat and fuel your home or business for less, but should you need any additional information on quantities and prices, please do not hesitate to contact FC Dawes & Son Ltd today. We can also provide a free no obligation quotation, outlining clear costs for various quantities.

How can I avoid running out?

Panic deliveries can prove to be very costly, so it’s important to ensure you regularly check your oil level. We know this can be rather tedious, and our Signalman fuel monitoring system is the easy way to manage your home heating oil use. Signalman connects to our fuel delivery system, so as soon as the fuel in your fuel tank drops below your specified trigger level, we can automatically raise an order for your next delivery, ensuring you never have to fear running dry.

How do I pay for my home heating oil?

We offer a variety of ways to pay for your heating oil but the most popular method is via our Monthly Payment Scheme, allowing you to spread the cost of heating your home, yet you can also call us and pay by debit or credit card as and when required. There is, however, an additional charge for payment by credit card but our friendly team will be more than happy to run the various options in more detail, helping you decide on a method that’s right for you.

How long will it take you to deliver my heating oil?

We aim to deliver to our commercial and residential customers within just 48 hours, whilst we cover the whole of Hertfordshire, Bedfordshire and Buckinghamshire, using a variety of different-sized vehicles to deliver orders as small as 500 litres and upwards.

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